Shipping policy

What are your policies regarding WRONG or INCOMPLETE addresses?
Buyer is responsible for providing a correct address.
Please contact us as soon as you realize that you entered an incorrect address.
Once the package is shipped, we cannot change the address anymore.
Hope for the best..
In case the package is back to us , we can either issue a refund or re-ship the item. Please note that shipping fee cannot be refunded, or extra shipping fee might be requested for re-shipped items.
No refund will be issued, if the package is lost.

Tracking says my order has been DELIVERED but I can not find it. What to do?
If your tracking information shows that your package was delivered but you can't find it:
-Carrier may have placed it in a safer location, please check: Mailbox, Porch , Garage , Any area out of potential weather hazards, Exterior doors and any locations where the package could be placed
-Check your mailbox again as some packages come separately from your regular mail.
-Check with others in your house that may have accepted it. Or check with your neighbors and mailman
-In most cases, a package may show as 'delivered' but could take additional 24 hours to be actually delivered.
If it has been over 24 hours from the 'delivered' status, you can contact your local Post Office.

My package is “IN TRANSIT” or STUCK in some other place. How can you help?
As long as the tracking says it is in transit to the destination, there is nothing I can do on my end. I recommend customers to wait at least 15 days after the latest status update. But please feel free to contact about your concern.

My order is "LOST IN THE MAIL." What to do?
If you think your package is lost in the mail (please allow at least 2 weeks after the last status update to define your package as lost), please contact me. At this point you should be able to make a claim with the postal service.

It’s been a while since I placed my order. I got a notification as it has been shipped but the tracking says my package is still in “PRE TRANSIT.” How can you help?
I do my best to ship all orders within processing time, and in most cases I ship the day ordered. However, the local post office, and USPS in general are experiencing postal delays. In most cases, the orders are delivered on time, or early, even if it sits in Pre-transit for a couple days. During Peak Holiday season, expected delivery time could be longer than normal.
But please feel free to contact me about your concern.

Do you rush "TIME SENSITIVE" orders?
My processing time is less than 2 days. If you still would like to rush your order, please send me a message. I can guarantee my processing time but unfortunately can not guarantee delivery date. USPS Priority Shipping Express is available and you can upgrade the shipping method during checkout. Please reach out for details.

I’m local, may I PICK UP my order?
Yes, if you are living in Upstate SC you are welcome to pick up your online order when it is ready. Please message ahead of ordering to set up.